Shipping Information
At Spring Store, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and customs clearance processes.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward returns and exchanges policy.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging.
- Accompanied by proof of purchase.
Non-Returnable Items: Due to the nature of certain products, the following items are non-returnable:
- Beer Kit Consumables
- Beer Starter Kits
- Cider Starter Making Kits
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions, including the return address.
- Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Ensure the item is well-protected to avoid damage during transit.
- Inspection & Processing: Once we receive your returned item, our team will inspect it. If approved, we will process your refund or exchange.
Refund Timeline & Method
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Exchange Timeline
If you are exchanging an item, the new item will be shipped to you within 1-2 business days after we receive and inspect the returned item. Shipping times will depend on your location and the shipping method chosen.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order # [Your Order Number]
Email Body:
Dear Spring Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance regarding returns or exchanges, please feel free to contact us:
- Email: [email protected]
- Address: 4885 Hickman Street, Sugar Grove, US 60554