At Spring Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase. Please note that certain items are non-returnable, including:

  • Beer Kit Consumables
  • Beer Starter Kits
  • Cider Starter Making Kits

Return & Exchange Process

  1. Contact Us: If you wish to return or exchange an item, please contact us at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed with your return or exchange, including the return address.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please ensure that the item is well-protected to avoid damage during transit.
  4. Inspection & Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund or exchange.

Refund Timeline & Method

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Exchange Timeline

If you are exchanging an item, the new item will be shipped to you within 1-2 business days after we receive and inspect the returned item. Shipping times will depend on your location and the shipping method chosen.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order # [Your Order Number]

Email Body:

Dear Spring Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please feel free to contact us at:

Email: [email protected]

Address: 4885 Hickman Street, Sugar Grove, US 60554

Thank you for shopping with Spring Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.

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