About Spring Store
Who is Spring Store?
Spring Store is an online retailer specializing in home brewing and winemaking supplies. We offer a wide range of beer kits, wine kits, cider kits, and related consumables to help you craft your perfect beverage at home.
Product Questions
What types of products do you offer?
We offer a variety of products including All Grain Beer Kits, Beer Kit Consumables, Beer Kits by Beer Type, Beer Starter Kits, Wine Kits (Cabernet Sauvignon, Chardonnay, Merlot, Pinot Grigio), Cider Kits, and more. Our selection caters to both beginners and experienced brewers.
Do you offer discounts?
Yes, we have a dedicated “Discount” section where you can find special offers and discounted products. Keep an eye on this section for great deals!
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I place an order?
Simply browse our website, select the products you want, and proceed to checkout. Follow the prompts to enter your payment and shipping details to complete your order.
Shipping & Delivery
What are your shipping options?
We offer two shipping options:
- Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 business days after shipment.
- Free Shipping: Available for orders over $50 via EMS, delivering within 15-25 business days after shipment.
Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia. Delivery times may vary slightly depending on your location and customs processing.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of receipt. If you are not satisfied with your purchase, please contact our customer service team at [email protected] for assistance with the return process.
How do I initiate a return?
To initiate a return, please email our customer service team at [email protected]. They will guide you through the necessary steps to return your product and process your refund.
Customer Support
How can I contact customer support?
You can reach our dedicated customer service team at [email protected]. We are here to assist you with any questions or concerns regarding your order, delivery, or products.