At Spring Store, we understand that timely delivery is crucial to your home brewing and winemaking experience. Whether you’re a seasoned brewer or just starting out, we want to ensure that your supplies arrive promptly and in perfect condition. Here’s everything you need to know about our delivery process:
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This ensures that your beer kits, wine kits, or cider kits are prepared and ready for shipment as quickly as possible.
Shipping Options
We offer two convenient shipping options to suit your needs:
- Standard Shipping: For those who need their items quickly, we use DHL or FedEx. This option costs $12.95 and delivers your order within 10-15 business days after shipment.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option delivers your order within 15-25 business days after shipment.
International Delivery
We ship globally, with the exception of certain remote areas in Asia. No matter where you are, we strive to get your brewing supplies to you as efficiently as possible. Please note that delivery times may vary slightly depending on your location and customs processing.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and know exactly when to expect your package.
Returns and Refunds
If for any reason you are not satisfied with your purchase, we offer a 15-day return policy from the date of receipt. Simply contact our customer service team at [email protected], and we will guide you through the return process.
Customer Support
Our dedicated customer service team is here to assist you with any questions or concerns regarding your delivery. Feel free to reach out to us at [email protected], and we’ll be happy to help.
Thank you for choosing Spring Store for your home brewing and winemaking needs. We look forward to being a part of your crafting journey!